No heat · HVAC · Marietta
"Hi, my heat's been out for two hours and it's 28 degrees. I have a baby in the house."
"I'm so sorry — let's get someone out to you fast. I'm going to page our on-call tech right now. Can I confirm your name and the address on file?"
"Sarah Miller, 142 Oak Ridge Lane."
"Got it, Sarah. Mike is on call tonight — he'll call you from his cell in under 5 minutes. Stay warm."